Billing

Refund and Cancellation Policy

Last updated: June 1, 2026

Qurifix is operated by Ningbo Curvapex Technology Co., Ltd.. This policy applies to Qurifix subscriptions, digital audits, generated reports, Repair Assets, exports, and AI processing provided by that operating entity.

Monthly Subscriptions

Lite and Pro are monthly subscriptions billed through Creem at $39/mo and $129/mo respectively. When you subscribe, you authorize recurring charges until you cancel. Enterprise terms are handled by a separate written agreement with custom billing.

Cancellation

You can cancel a paid plan through the billing portal available from your Qurifix account when subscription management has synced. You may also contact [email protected] for cancellation help.

Cancellation stops automatic renewal and takes effect at the end of the current paid billing period. Paid features remain available until that date unless the subscription is refunded, disputed, or terminated for abuse. Cancellation does not automatically refund unused days.

Refunds

The first successfully settled Lite or Pro subscription payment is eligible for a refund when the account holder submits a request from the account page (or emails [email protected]) within 7 calendar days of Creem's payment timestamp. The guarantee applies once, only to that first payment, and only when the request is submitted inside the window. Renewals, upgrades, prorations, add-ons, and replacement or duplicate accounts never open a new window.

Product usage during those 7 days does not by itself disqualify an otherwise eligible request, but it determines how much is refunded. If 20% or less of the current monthly Audit and Repair Assets quota has been used, the refund equals the full amount of the first payment. If more than 20% has been used, the refund is prorated to the unused quota: refund = amount paid × remaining quota ÷ total quota for the current monthly cycle, rounded to the nearest cent. The refund is therefore never more than the amount paid, and there is nothing to refund when all monthly quota has been consumed.

Example: a Lite payment of $39 with 12 of 40 Audit units used and 0 of 10 Repair Assets units used leaves 38 of 50 units unused, so the refund is $39 × 38 ÷ 50 = $29.64.

Self-service requests are reviewed by Qurifix before approval. Approving a refund cancels the subscription immediately and ends paid entitlements. Full refunds are processed through Creem automatically; partial refunds are issued in the Creem dashboard for the same transaction and are confirmed by Creem's signed refund event before Qurifix marks the refund complete. A request is declined when it is outside the guarantee, already refunded or disputed, connected to fraud or repeated refund abuse, or otherwise not covered.

The guarantee is not a substitute for legally required refunds. Duplicate charges, billing errors, failure to provision the purchased plan, and other statutory rights are reviewed separately from the guarantee; contact billing support after the window closes if one of these applies.

Qurifix marks a refund complete and terminates paid entitlements only after Creem reports the refund as succeeded; non-terminal provider states remain pending. This guarantee does not limit refunds or other remedies required by applicable law.

Trial and Usage

Invited users who verify their email receive a one-time allowance of 3 audit units and 7-day history, with no Repair Assets or export. Each audit uses 1 audit unit. This invited allowance does not renew monthly. Once it is used, upgrade to Lite or Pro to continue running audits. Paid plans have separate monthly Audit and Repair Asset unit limits that reset at the start of each billing cycle.

Failed Payments and Plan Changes

A failed renewal starts a 7-day payment recovery period. During that period you may view and export existing data, but new AI tasks, monitoring schedules, and add-on purchases are paused. If payment is not recovered, paid entitlements end. Pro-to-Lite downgrade takes effect at the next billing period; the system does not delete still-retained history immediately.

A Lite-to-Pro upgrade uses Creem immediate proration. Creem charges the prorated difference and resets the billing cycle and next renewal date to the successful upgrade date. Qurifix activates Pro only after receiving a signed subscription.paid webhook; an unsuccessful charge does not activate Pro or open a new refund-guarantee window.

Billing Support

For billing support, refund review, cancellation help, or invoice questions, email [email protected].