Billing

Refund and Cancellation Policy

Last updated: June 1, 2026

Qurifix is operated by Ningbo Tongbian Zhihua Technology Co., Ltd.. This policy applies to Qurifix subscriptions, digital audits, generated reports, Repair Assets, exports, and AI processing provided by that operating entity.

Monthly Subscriptions

Lite and Pro are monthly subscriptions billed through Creem at $39/mo and $129/mo respectively. When you subscribe, you authorize recurring charges until you cancel. Enterprise terms are handled by a separate written agreement with custom billing.

Cancellation

You can cancel a paid plan through the billing portal available from your Qurifix account when subscription management has synced. You may also contact [email protected] for cancellation help.

Cancellation stops automatic renewal and takes effect at the end of the current paid billing period. Paid features remain available until that date unless the subscription is refunded, disputed, or terminated for abuse. Cancellation does not automatically refund unused days.

Refunds

The first successfully settled Lite or Pro subscription payment is eligible for one full refund when the account holder submits a request to [email protected] within 7 calendar days of Creem's payment timestamp. The request must identify the account email and transaction and include a genuine reason so we can verify ownership, payment status, and eligibility. Product usage during those 7 days does not by itself disqualify an otherwise eligible request.

This guarantee applies only to the first settled Lite or Pro subscription charge for the same account or reasonably identifiable payer, may be used once, and refunds the full remaining refundable amount of that transaction through Creem. It does not create a new refund window for renewals, upgrades, prorations, add-ons, or replacement or duplicate accounts. A payment is not eligible under this guarantee if it has failed, already been fully or partly refunded, entered a chargeback or payment dispute, or is connected to fraud, unlawful use, sanctions restrictions, or a reasonable finding that multiple accounts or identities were used to obtain repeated refunds. We may request proportionate evidence and conduct manual review, but will not reject an eligible request merely because audit or Repair Assets capacity was used.

Qurifix marks a refund complete and terminates paid entitlements only after Creem reports the refund as succeeded; non-terminal provider states remain pending. This guarantee does not limit refunds or other remedies required by applicable law. Duplicate charges, billing errors, failure to provision the purchased plan, and statutory rights are reviewed separately from the guarantee.

Trial and Usage

Invited users who verify their email receive a one-time allowance of 3 audit units and 7-day history, with no Repair Assets or export. Each audit uses 1 audit unit. This invited allowance does not renew monthly. Once it is used, upgrade to Lite or Pro to continue running audits. Paid plans have separate monthly Audit and Repair Asset unit limits that reset at the start of each billing cycle.

Failed Payments and Plan Changes

A failed renewal starts a 7-day payment recovery period. During that period you may view and export existing data, but new AI tasks, monitoring schedules, and add-on purchases are paused. If payment is not recovered, paid entitlements end. Pro-to-Lite downgrade takes effect at the next billing period; the system does not delete still-retained history immediately.

A Lite-to-Pro upgrade uses Creem immediate proration. Creem charges the prorated difference and resets the billing cycle and next renewal date to the successful upgrade date. Qurifix activates Pro only after receiving a signed subscription.paid webhook; an unsuccessful charge does not activate Pro or open a new refund-guarantee window.

Billing Support

For billing support, refund review, cancellation help, or invoice questions, email [email protected].